LEGAL REFERENCE

Your Data. Your Control. Our Commitment.

We handle your account details, payment history and personal information with the same care you'd expect from a platform built for Indonesia. This policy explains exactly how we...

Data SecurityPayment PrivacyAccount ProtectionTransparencyYour Rights
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plinko Your Data. Your Control. Our Commitment.

How We Protect Your Information

plinko collects personal data — your name, email, phone number and payment details — only to set up your account, process transactions through DANA, OVO, GoPay and QRIS, and keep your lobby experience secure. We encrypt all payment information and never share your details with third parties without your consent, except where local law in supported regions requires it. Your data stays

with us; we don't sell it. You can request access, correction or deletion of your information at any time through your account settings or by contacting our support team.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

SUPPORT

Questions About Your Privacy

Email Support Reach our privacy team directly with questions about how we handle your data, account security or payment information. We respond within 24 hours.
Account Settings Review and update your personal information, communication preferences and data-sharing choices anytime from your account dashboard.
Live Chat Connect with our support team in real time to discuss privacy concerns, data requests or account protection measures.
WHY THIS PLATFORM

Why Your Privacy Matters to Us

Encryption Standard

All payment and personal data travels through industry-standard SSL encryption, the same technology banks use to protect transactions.

No Third-Party Sales

We never sell your information to advertisers, data brokers or external companies. Your details stay between you and plinko.

Regular Audits

Our security systems are reviewed regularly to catch vulnerabilities before they become problems, keeping your account safe.

Local Compliance

We follow data protection rules in supported Indonesian regions and update our practices as regulations evolve.

Transparent Logging

You can see login history, payment records and account activity anytime. We log everything so you know what's happening.

Your Deletion Rights

Request permanent deletion of your account and associated data. We remove it within 30 days, except where law requires retention.

How Our Policy Stacks Up

Data Minimalism
We ask for only what we need: name, contact details and payment info. No unnecessary fields, no hidden data collection.
Payment Method Clarity
DANA, OVO, GoPay and QRIS transactions are processed through secure gateways. We never store full card numbers or wallet credentials.
Cookie Transparency
We use cookies to remember your lobby preferences and keep you logged in. You can disable them anytime without losing account access.
Third-Party Limits
Analytics and fraud-prevention partners see only anonymized data. No personal identifiers leave your account without explicit consent.
Update Frequency
This policy is reviewed quarterly and updated when our practices change. You'll see the revision date at the bottom of every version.
Dispute Resolution
Privacy concerns are handled through our support team first. Unresolved issues can escalate to local regulatory bodies in supported regions.
Breach Notification
If your data is compromised, we notify you within 72 hours with details of what happened and steps you should take.
SERVICE CONTEXT

What Defines Our Privacy Approach

Account-First Design Your privacy settings live in your account. Control what data...
Instant Access Requests Download a copy of all your personal data in one...
Payment Isolation DANA, OVO, GoPay and QRIS details are processed separately from...
Session Control Log out of all devices at once. End sessions remotely...
Audit Trail Every login, payment and account change is timestamped and logged...
Consent Management Opt in or out of marketing emails, promotional notifications and...

Privacy Questions Answered

We keep your account data as long as your account is active. After you delete your account, we retain records for 90 days to comply with local regulations, then remove everything permanently.

Yes. Go to Account Settings, select Privacy, and click Download My Data. You'll get a complete file with your name, email, phone, payment history and login records within 24 hours.

Absolutely. Payment details are encrypted end-to-end and processed through secure gateways. We never store full wallet credentials or card numbers on our servers.

No. We don't sell or share your personal information. Fraud-prevention partners see only anonymized data. Analytics providers get no identifiable details about you.

We notify you within 72 hours with details of what was accessed and steps to protect yourself. We also report to local authorities in supported regions as required by law.

Yes. Request deletion from Account Settings under Privacy. Your account closes immediately, and all personal data is removed within 30 days, except records we must keep by law.

Cookies remember your lobby preferences, keep you logged in and help us spot suspicious activity. You can disable them in your browser, but some features may not work as smoothly.